What to do if you break down on the M11
Step by step: getting safe on the hard shoulder, what to tell us, and the junctions around Harlow and Stansted.
Read the guideGuides for drivers
Straightforward advice for when things go wrong on the road, from people who deal with it every day and night. Need help right now? Call us.
Breaking down on a smart motorway: the M25 near the M11
No hard shoulder between junctions 23 and 27: emergency areas, live lanes and red X signs explained.
Read the guideCar won't start at Stansted Airport? What to do
Back from holiday to a car that won't start? Why it happens and how to get going from the airport car parks.
Read the guideHow far and how fast can you drive on a space-saver spare?
The speed limit on the wheel, how far to go, the right pressure, and why it's only a short-term fix.
Read the guideLost your locking wheel nut key? What to do
Where it usually hides, how to get a replacement, and what to do if you have a flat right now.
Read the guideWhat to do after a minor accident
Staying safe, when to call 999, swapping details, reporting it and getting your car moved.
Read the guideCar overheating? What to do (and what not to do)
Temperature warning or steam from the bonnet: how to stop safely, what never to do, and when it needs recovering.
Read the guideBreaking down at night: how to stay safe
Being seen in the dark, where to wait, what to do if you feel unsafe, and how to tell us where you are.
Read the guideWinter breakdowns: flat batteries, ice and snow
Why flat batteries spike in the cold, what to keep in the car, and what to do if you're stuck in snow or ice.
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