What's included
- Fitting your spare wheel, including space-saver spares
- Supplying and fitting a new tyre at the roadside
- Checking the wheel nuts are tightened properly before you drive off
- Moving the vehicle somewhere safe first if the roadside isn't
- Recovery to a garage if the wheel or vehicle is too damaged to drive
New tyres, fitted at the roadside
Because we supply tyres as well as fitting them, you don't need a usable spare to get going again. Many newer cars only carry a repair kit, which won't help with a torn or blown tyre.
Tell us your tyre size when you call. It's printed on the side of the tyre and looks like 205/55 R16 91V: 205 is the width in millimetres, 55 is the height of the sidewall as a percentage of the width, R16 is the wheel size in inches, 91 is the load rating and V is the speed rating. A photo of the sidewall on WhatsApp works just as well. We'll let you know what we can bring and what it will cost.
When to call us
Call if a tyre is flat or going down, you've had a blowout, you can see a cut, bulge or object in the tyre, or your tyre pressure warning light has come on and a tyre looks low.
Try not to drive on a flat tyre, even slowly. It can wreck the wheel, damage the suspension and make the car hard to control. Pull over somewhere safe and call us instead.
If you're already on a space-saver spare, remember it's only meant for short distances at reduced speed. The limit is printed on the wheel and is often 50 mph (see our space-saver guide). We can fit a full-size tyre so you're not on it for days.
Flat tyres on the motorway and busy roads
We'll never change a tyre in a live lane, and only on a hard shoulder if it's genuinely safe. Most of the time the quicker, safer option is to load your car onto the flatbed and change the tyre somewhere safe nearby.
That matters on the M25 between junctions 25 and 27, which is a smart motorway with no permanent hard shoulder. If you get a flat there, try to reach an emergency area or leave at the next junction. On the M11, the A414 or the A120, pull as far left as you safely can, get behind the barrier and call us.
Locking wheel nuts
If your car has locking wheel nuts, the key (a special socket) is usually in the glovebox, the boot floor or with the spare wheel. Have a quick look before we arrive, and tell us when you call if you can't find it. Our locking wheel nut guide explains what to do.
